{"id":806,"date":"2025-03-04T14:14:09","date_gmt":"2025-03-04T13:14:09","guid":{"rendered":"https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/?p=806"},"modified":"2025-06-10T16:40:26","modified_gmt":"2025-06-10T14:40:26","slug":"questionnaire-de-satisfaction","status":"publish","type":"post","link":"https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/questionnaire-de-satisfaction\/","title":{"rendered":"Questionnaire de satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"806\" class=\"elementor elementor-806\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce5da7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"7ce5da7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15e2615 animated-slow elementor-invisible elementor-widget elementor-widget-image\" data-id=\"15e2615\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"350\" src=\"https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/03\/TYPEFORM-1.png\" class=\"attachment-large size-large wp-image-1742\" alt=\"\" srcset=\"https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/03\/TYPEFORM-1.png 700w, https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/03\/TYPEFORM-1-300x150.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86f32f7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"86f32f7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91b5080 elementor-widget elementor-widget-spacer\" data-id=\"91b5080\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52517b1 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"52517b1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questionnaire de satisfaction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3247476 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"3247476\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-160ab52 elementor-widget elementor-widget-spacer\" data-id=\"160ab52\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0627e animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3f0627e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Dans le cadre de mon alternance, on m&rsquo;a donn\u00e9 la mission de r\u00e9aliser un questionnaire de satisfaction \u00e0 administrer \u00e0 la suite de nos projets gagn\u00e9s et perdus.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b51ac11 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b51ac11\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pour ce faire j&rsquo;ai r\u00e9alis\u00e9 plusieurs actions :<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-376996e animated-slow e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible e-con e-parent\" data-id=\"376996e\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6642024 wpr-feature-list-left wpr-feature-list-square elementor-widget elementor-widget-wpr-feature-list\" data-id=\"6642024\" data-element_type=\"widget\" data-widget_type=\"wpr-feature-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wpr-feature-list-wrap\"><ul class=\"wpr-feature-list\"><li class=\"wpr-feature-list-item elementor-repeater-item-098e6d0\"><div class=\"wpr-feature-list-icon-wrap\"><span class=\"wpr-feature-list-line\"><\/span><div class=\"wpr-feature-list-icon-inner-wrap\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg><\/div><\/div><div class=\"wpr-feature-list-content-wrap\"><h2 class=\"wpr-feature-list-title\"><a class=\"wpr-feature-list-url\" target=\"_blank\" rel=\"nofollow\">Choix du logiciel<\/a><\/h2><p class=\"wpr-feature-list-description\">Etude des diff\u00e9rents logiciels disponibles en fonction de nos besoins et de notre budget. Notre d\u00e9volu s'est finalement jet\u00e9 sur la version gratuite du logiciel Typeform.<\/p><\/div><\/li><li class=\"wpr-feature-list-item elementor-repeater-item-6875740\"><div class=\"wpr-feature-list-icon-wrap\"><span class=\"wpr-feature-list-line\"><\/span><div class=\"wpr-feature-list-icon-inner-wrap\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hammer\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571.31 193.94l-22.63-22.63c-6.25-6.25-16.38-6.25-22.63 0l-11.31 11.31-28.9-28.9c5.63-21.31.36-44.9-16.35-61.61l-45.25-45.25c-62.48-62.48-163.79-62.48-226.28 0l90.51 45.25v18.75c0 16.97 6.74 33.25 18.75 45.25l49.14 49.14c16.71 16.71 40.3 21.98 61.61 16.35l28.9 28.9-11.31 11.31c-6.25 6.25-6.25 16.38 0 22.63l22.63 22.63c6.25 6.25 16.38 6.25 22.63 0l90.51-90.51c6.23-6.24 6.23-16.37-.02-22.62zm-286.72-15.2c-3.7-3.7-6.84-7.79-9.85-11.95L19.64 404.96c-25.57 23.88-26.26 64.19-1.53 88.93s65.05 24.05 88.93-1.53l238.13-255.07c-3.96-2.91-7.9-5.87-11.44-9.41l-49.14-49.14z\"><\/path><\/svg><\/div><\/div><div class=\"wpr-feature-list-content-wrap\"><h2 class=\"wpr-feature-list-title\"><a class=\"wpr-feature-list-url\" target=\"_blank\" rel=\"nofollow\">Cr\u00e9ation des formulaires<\/a><\/h2><p class=\"wpr-feature-list-description\">Cr\u00e9ation des deux variantes de questionnaires, pour les affaires gagn\u00e9es et pour les perdues. Organisation de la structure des questions et des diff\u00e9rents cheminements dans l'arbre des r\u00e9ponses.<\/p><\/div><\/li><li class=\"wpr-feature-list-item elementor-repeater-item-21409e8\"><div class=\"wpr-feature-list-icon-wrap\"><span class=\"wpr-feature-list-line\"><\/span><div class=\"wpr-feature-list-icon-inner-wrap\"><i aria-hidden=\"true\" class=\"fas fa-grip-lines-vertical\"><\/i><\/div><\/div><div class=\"wpr-feature-list-content-wrap\"><h2 class=\"wpr-feature-list-title\"><a class=\"wpr-feature-list-url\" target=\"_blank\" rel=\"nofollow\">Phase de test initiale<\/a><\/h2><p class=\"wpr-feature-list-description\">Premier tour de test effectu\u00e9 en interne, \u00e0 l'aide de Buyer persona cr\u00e9\u00e9 sp\u00e9cialement pour \u00e9valuer les possibles erreurs. <\/p><\/div><\/li><li class=\"wpr-feature-list-item elementor-repeater-item-df8e412\"><div class=\"wpr-feature-list-icon-wrap\"><span class=\"wpr-feature-list-line\"><\/span><div class=\"wpr-feature-list-icon-inner-wrap\"><i aria-hidden=\"true\" class=\"fas fa-paint-brush\"><\/i><\/div><\/div><div class=\"wpr-feature-list-content-wrap\"><h2 class=\"wpr-feature-list-title\"><a class=\"wpr-feature-list-url\" target=\"_blank\" rel=\"nofollow\">Derniers ajustements et publication du questionnaire<\/a><\/h2><p class=\"wpr-feature-list-description\">Apr\u00e8s une seconde phase de test et la mise \u00e0 jour des derniers \u00e9l\u00e9ments, le formulaire a \u00e9t\u00e9 envoy\u00e9 \u00e0 un premier jet de clients.<\/p><\/div><\/li><\/ul><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0238a6c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"0238a6c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd6285 elementor-widget elementor-widget-spacer\" data-id=\"5bd6285\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9497f8c animated-slow elementor-invisible elementor-widget elementor-widget-image\" data-id=\"9497f8c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"292\" src=\"https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/01\/Capture-2-1024x292.jpg\" class=\"attachment-large size-large wp-image-729\" alt=\"\" srcset=\"https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/01\/Capture-2-1024x292.jpg 1024w, https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/01\/Capture-2-300x86.jpg 300w, https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/01\/Capture-2-768x219.jpg 768w, https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/01\/Capture-2-1536x439.jpg 1536w, https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/wp-content\/uploads\/2025\/01\/Capture-2.jpg 1723w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Exemple d'un cheminement de question pour le questionnaire \"Affaire Gagn\u00e9e\"<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38b0e24 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"38b0e24\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d11f96 elementor-widget elementor-widget-spacer\" data-id=\"9d11f96\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abf70bf animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"abf70bf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ce questionnaire \u00e9value plusieurs points cl\u00e9s de la satisfaction qui jusqu&rsquo;\u00e0 lors n&rsquo;\u00e9taient pas contr\u00f4l\u00e9s. Parmi les\u00a0 points principaux on pourra ainsi savoir :<\/p><ul><li>Si le client s&rsquo;est tourn\u00e9 vers une autre entreprise pour le projet<\/li><li>Si nous avons influenc\u00e9 la comp\u00e9titivit\u00e9 du client aupr\u00e8s de l&rsquo;acheteur final.<\/li><li>Si le client serait int\u00e9ress\u00e9 par de nouveaux segments produits<\/li><li>Nos forces\u00a0 et faiblesses sur lesquelles il faut r\u00e9aliser des actions correctives<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1e46e9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"e1e46e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25581ba wpr-stt-btn-align-fixed wpr-stt-btn-align-fixed-right elementor-widget elementor-widget-wpr-back-to-top\" data-id=\"25581ba\" data-element_type=\"widget\" data-widget_type=\"wpr-back-to-top.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wpr-stt-wrapper\"><div class='wpr-stt-btn' data-settings='{&quot;animation&quot;:&quot;fade&quot;,&quot;animationOffset&quot;:&quot;0&quot;,&quot;animationDuration&quot;:&quot;200&quot;,&quot;fixed&quot;:&quot;fixed&quot;,&quot;scrolAnim&quot;:&quot;700&quot;}'><span class=\"wpr-stt-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ba23c2 elementor-widget elementor-widget-spacer\" data-id=\"7ba23c2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questionnaire de satisfaction Dans le cadre de mon alternance, on m&rsquo;a donn\u00e9 la mission de r\u00e9aliser un questionnaire de satisfaction \u00e0 administrer \u00e0 la suite de nos projets gagn\u00e9s et perdus. Pour ce faire j&rsquo;ai r\u00e9alis\u00e9 plusieurs actions : Choix du logiciel Etude des diff\u00e9rents logiciels disponibles en fonction de nos besoins et de notre budget. Notre d\u00e9volu s&rsquo;est finalement jet\u00e9 sur la version gratuite du logiciel Typeform. Cr\u00e9ation des formulaires Cr\u00e9ation des deux variantes de questionnaires, pour les affaires gagn\u00e9es et pour les perdues. Organisation de la structure des questions et des diff\u00e9rents cheminements dans l&rsquo;arbre des r\u00e9ponses. Phase de test initiale Premier tour de test effectu\u00e9 en interne, \u00e0 l&rsquo;aide de Buyer persona cr\u00e9\u00e9 sp\u00e9cialement pour \u00e9valuer les possibles erreurs. Derniers ajustements et publication du questionnaire Apr\u00e8s une seconde phase de test et la mise \u00e0 jour des derniers \u00e9l\u00e9ments, le formulaire a \u00e9t\u00e9 envoy\u00e9 \u00e0 un premier jet de clients. Exemple d&rsquo;un cheminement de question pour le questionnaire \u00ab\u00a0Affaire Gagn\u00e9e\u00a0\u00bb Ce questionnaire \u00e9value plusieurs points cl\u00e9s de la satisfaction qui jusqu&rsquo;\u00e0 lors n&rsquo;\u00e9taient pas contr\u00f4l\u00e9s. Parmi les\u00a0 points principaux on pourra ainsi savoir : Si le client s&rsquo;est tourn\u00e9 vers une autre entreprise pour le projet Si nous avons influenc\u00e9 la comp\u00e9titivit\u00e9 du client aupr\u00e8s de l&rsquo;acheteur final. Si le client serait int\u00e9ress\u00e9 par de nouveaux segments produits Nos forces\u00a0 et faiblesses sur lesquelles il faut r\u00e9aliser des actions correctives<\/p>\n","protected":false},"author":1,"featured_media":1742,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12,10],"tags":[],"class_list":["post-806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-au-sein-de-mon-alternance","category-mes-travaux-pro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Questionnaire de satisfaction - Vincent Alinat Portfolio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/techdeco-tarbes.fr\/2024\/ALINAT_Vincent\/questionnaire-de-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questionnaire de satisfaction - Vincent Alinat Portfolio\" \/>\n<meta property=\"og:description\" content=\"Questionnaire de satisfaction Dans le cadre de mon alternance, on m&rsquo;a donn\u00e9 la mission de r\u00e9aliser un questionnaire de satisfaction \u00e0 administrer \u00e0 la suite de nos projets gagn\u00e9s et perdus. Pour ce faire j&rsquo;ai r\u00e9alis\u00e9 plusieurs actions : Choix du logiciel Etude des diff\u00e9rents logiciels disponibles en fonction de nos besoins et de notre budget. Notre d\u00e9volu s&rsquo;est finalement jet\u00e9 sur la version gratuite du logiciel Typeform. Cr\u00e9ation des formulaires Cr\u00e9ation des deux variantes de questionnaires, pour les affaires gagn\u00e9es et pour les perdues. Organisation de la structure des questions et des diff\u00e9rents cheminements dans l&rsquo;arbre des r\u00e9ponses. Phase de test initiale Premier tour de test effectu\u00e9 en interne, \u00e0 l&rsquo;aide de Buyer persona cr\u00e9\u00e9 sp\u00e9cialement pour \u00e9valuer les possibles erreurs. Derniers ajustements et publication du questionnaire Apr\u00e8s une seconde phase de test et la mise \u00e0 jour des derniers \u00e9l\u00e9ments, le formulaire a \u00e9t\u00e9 envoy\u00e9 \u00e0 un premier jet de clients. Exemple d&rsquo;un cheminement de question pour le questionnaire \u00ab\u00a0Affaire Gagn\u00e9e\u00a0\u00bb Ce questionnaire \u00e9value plusieurs points cl\u00e9s de la satisfaction qui jusqu&rsquo;\u00e0 lors n&rsquo;\u00e9taient pas contr\u00f4l\u00e9s. Parmi les\u00a0 points principaux on pourra ainsi savoir : Si le client s&rsquo;est tourn\u00e9 vers une autre entreprise pour le projet Si nous avons influenc\u00e9 la comp\u00e9titivit\u00e9 du client aupr\u00e8s de l&rsquo;acheteur final. 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