Stage Groupama \u2014 Cl\u00e9ment Corneille<\/title>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,700;1,400;1,700&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }\r\n\r\n:root {\r\n --dark: #121009;\r\n --dark2: #1a1710;\r\n --dark3: #222018;\r\n --cream: #F2EDE2;\r\n --cream2: #c8c2b4;\r\n --gold: #C9A96E;\r\n --gold2: #E8C98A;\r\n --muted: #7A7267;\r\n --border: rgba(201,169,110,0.15);\r\n}\r\n\r\nhtml { scroll-behavior: smooth; }\r\n\r\nbody {\r\n font-family: 'DM Sans', sans-serif;\r\n background: var(--dark);\r\n color: var(--cream);\r\n line-height: 1.7;\r\n}\r\n\r\n\/* \u2500\u2500 HEADER ARTICLE \u2500\u2500 *\/\r\n.art-hero {\r\n position: relative;\r\n padding: 100px 24px 80px;\r\n text-align: center;\r\n overflow: hidden;\r\n}\r\n.art-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n background: radial-gradient(ellipse 70% 60% at 50% 0%, rgba(201,169,110,0.07) 0%, transparent 70%);\r\n pointer-events: none;\r\n}\r\n\r\n.art-back {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 8px;\r\n font-size: 12px;\r\n letter-spacing: 0.16em;\r\n text-transform: uppercase;\r\n color: var(--muted);\r\n text-decoration: none;\r\n margin-bottom: 48px;\r\n transition: color 0.2s;\r\n}\r\n.art-back:hover { color: var(--gold); }\r\n.art-back svg { width: 14px; height: 14px; stroke: currentColor; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }\r\n\r\n.art-meta-top {\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n gap: 20px;\r\n margin-bottom: 28px;\r\n}\r\n.art-tag {\r\n display: inline-block;\r\n font-size: 10px;\r\n font-weight: 500;\r\n letter-spacing: 0.2em;\r\n text-transform: uppercase;\r\n padding: 5px 14px;\r\n border: 1px solid var(--gold);\r\n color: var(--gold);\r\n border-radius: 2px;\r\n}\r\n.art-date {\r\n font-size: 12px;\r\n color: var(--muted);\r\n letter-spacing: 0.1em;\r\n}\r\n\r\n.art-title {\r\n font-family: 'Playfair Display', serif;\r\n font-size: clamp(2.4rem, 6vw, 4.5rem);\r\n font-weight: 700;\r\n line-height: 1.1;\r\n color: var(--cream);\r\n max-width: 800px;\r\n margin: 0 auto 16px;\r\n}\r\n.art-title em {\r\n font-style: italic;\r\n color: var(--gold);\r\n}\r\n\r\n.art-subtitle {\r\n font-size: 16px;\r\n color: var(--muted);\r\n font-weight: 300;\r\n max-width: 520px;\r\n margin: 0 auto 48px;\r\n letter-spacing: 0.02em;\r\n}\r\n\r\n\/* Logo Groupama stylis\u00e9 *\/\r\n.art-company-badge {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 12px;\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 40px;\r\n padding: 10px 20px 10px 12px;\r\n margin-bottom: 0;\r\n}\r\n.art-company-logo {\r\n width: 36px; height: 36px;\r\n background: #00883A;\r\n border-radius: 50%;\r\n display: flex; align-items: center; justify-content: center;\r\n font-family: 'Playfair Display', serif;\r\n font-weight: 700;\r\n font-size: 14px;\r\n color: #fff;\r\n flex-shrink: 0;\r\n}\r\n.art-company-info { text-align: left; }\r\n.art-company-name { font-size: 13px; font-weight: 500; color: var(--cream); }\r\n.art-company-type { font-size: 11px; color: var(--muted); letter-spacing: 0.06em; }\r\n\r\n\/* Ligne de s\u00e9paration dor\u00e9e *\/\r\n.art-divider {\r\n display: flex;\r\n align-items: center;\r\n gap: 16px;\r\n max-width: 760px;\r\n margin: 56px auto;\r\n}\r\n.art-divider::before,\r\n.art-divider::after {\r\n content: '';\r\n flex: 1;\r\n height: 1px;\r\n background: var(--border);\r\n}\r\n.art-divider-dot {\r\n width: 6px; height: 6px;\r\n border-radius: 50%;\r\n background: var(--gold);\r\n flex-shrink: 0;\r\n}\r\n\r\n\/* \u2500\u2500 STATS BAND \u2500\u2500 *\/\r\n.art-stats {\r\n display: flex;\r\n justify-content: center;\r\n gap: 0;\r\n max-width: 700px;\r\n margin: 0 auto 80px;\r\n border: 1px solid var(--border);\r\n border-radius: 8px;\r\n overflow: hidden;\r\n}\r\n.art-stat {\r\n flex: 1;\r\n padding: 24px 20px;\r\n text-align: center;\r\n border-right: 1px solid var(--border);\r\n}\r\n.art-stat:last-child { border-right: none; }\r\n.art-stat-num {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 2rem;\r\n font-weight: 700;\r\n color: var(--gold);\r\n display: block;\r\n line-height: 1;\r\n}\r\n.art-stat-label {\r\n font-size: 11px;\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n color: var(--muted);\r\n margin-top: 6px;\r\n display: block;\r\n}\r\n\r\n\/* \u2500\u2500 CONTENU \u2500\u2500 *\/\r\n.art-body {\r\n max-width: 760px;\r\n margin: 0 auto;\r\n padding: 0 24px 100px;\r\n}\r\n\r\n\/* Intro \/ chapeau *\/\r\n.art-intro {\r\n font-size: 18px;\r\n color: var(--cream2);\r\n font-weight: 300;\r\n line-height: 1.8;\r\n margin-bottom: 56px;\r\n padding-left: 20px;\r\n border-left: 2px solid var(--gold);\r\n}\r\n\r\n\/* Sections missions *\/\r\n.art-section {\r\n margin-bottom: 64px;\r\n opacity: 0;\r\n transform: translateY(24px);\r\n transition: opacity 0.6s ease, transform 0.6s ease;\r\n}\r\n.art-section.visible {\r\n opacity: 1;\r\n transform: translateY(0);\r\n}\r\n\r\n.art-section-header {\r\n display: flex;\r\n align-items: flex-start;\r\n gap: 16px;\r\n margin-bottom: 28px;\r\n}\r\n.art-section-num {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 3rem;\r\n font-weight: 700;\r\n color: var(--border);\r\n line-height: 1;\r\n flex-shrink: 0;\r\n margin-top: -6px;\r\n}\r\n.art-section-title-wrap {}\r\n.art-section-tag {\r\n font-size: 10px;\r\n letter-spacing: 0.2em;\r\n text-transform: uppercase;\r\n color: var(--gold);\r\n margin-bottom: 6px;\r\n display: block;\r\n}\r\n.art-section-title {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.5rem;\r\n font-weight: 700;\r\n color: var(--cream);\r\n line-height: 1.2;\r\n}\r\n\r\n\/* Cartes missions *\/\r\n.mission-list {\r\n display: flex;\r\n flex-direction: column;\r\n gap: 14px;\r\n}\r\n.mission-card {\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 8px;\r\n padding: 20px 22px;\r\n display: grid;\r\n grid-template-columns: 28px 1fr;\r\n gap: 14px;\r\n align-items: start;\r\n transition: border-color 0.25s ease, transform 0.25s ease;\r\n}\r\n.mission-card:hover {\r\n border-color: rgba(201,169,110,0.4);\r\n transform: translateX(4px);\r\n}\r\n.mission-icon {\r\n width: 28px; height: 28px;\r\n background: rgba(201,169,110,0.1);\r\n border-radius: 6px;\r\n display: flex; align-items: center; justify-content: center;\r\n flex-shrink: 0;\r\n margin-top: 1px;\r\n}\r\n.mission-icon svg {\r\n width: 14px; height: 14px;\r\n stroke: var(--gold); fill: none;\r\n stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round;\r\n}\r\n.mission-title {\r\n font-size: 14px;\r\n font-weight: 500;\r\n color: var(--cream);\r\n margin-bottom: 5px;\r\n}\r\n.mission-desc {\r\n font-size: 13px;\r\n color: var(--muted);\r\n line-height: 1.6;\r\n font-weight: 300;\r\n}\r\n\r\n\/* Comp\u00e9tences d\u00e9velopp\u00e9es *\/\r\n.skills-inline {\r\n display: flex;\r\n flex-wrap: wrap;\r\n gap: 8px;\r\n margin-top: 20px;\r\n}\r\n.skill-chip {\r\n font-size: 11px;\r\n letter-spacing: 0.08em;\r\n padding: 5px 12px;\r\n border-radius: 20px;\r\n border: 1px solid var(--border);\r\n color: var(--muted);\r\n background: transparent;\r\n transition: border-color 0.2s, color 0.2s;\r\n}\r\n.skill-chip:hover { border-color: var(--gold); color: var(--gold); }\r\n\r\n\/* \u2500\u2500 CITATION RESSENTI \u2500\u2500 *\/\r\n.art-quote {\r\n position: relative;\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 10px;\r\n padding: 36px 36px 36px 52px;\r\n margin: 56px 0;\r\n opacity: 0;\r\n transform: translateY(24px);\r\n transition: opacity 0.6s ease, transform 0.6s ease;\r\n}\r\n.art-quote.visible { opacity: 1; transform: translateY(0); }\r\n.art-quote::before {\r\n content: '\"';\r\n position: absolute;\r\n top: 12px; left: 24px;\r\n font-family: 'Playfair Display', serif;\r\n font-size: 4rem;\r\n color: var(--gold);\r\n line-height: 1;\r\n opacity: 0.6;\r\n}\r\n.art-quote p {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.15rem;\r\n font-style: italic;\r\n color: var(--cream2);\r\n line-height: 1.75;\r\n margin-bottom: 16px;\r\n}\r\n.art-quote cite {\r\n font-size: 12px;\r\n letter-spacing: 0.12em;\r\n text-transform: uppercase;\r\n color: var(--gold);\r\n font-style: normal;\r\n}\r\n\r\n\/* \u2500\u2500 RESSENTI \u2500\u2500 *\/\r\n.art-ressenti {\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 10px;\r\n padding: 36px;\r\n margin-top: 56px;\r\n opacity: 0;\r\n transform: translateY(24px);\r\n transition: opacity 0.6s ease 0.1s, transform 0.6s ease 0.1s;\r\n}\r\n.art-ressenti.visible { opacity: 1; transform: translateY(0); }\r\n.art-ressenti-label {\r\n font-size: 10px;\r\n letter-spacing: 0.22em;\r\n text-transform: uppercase;\r\n color: var(--gold);\r\n margin-bottom: 16px;\r\n display: flex;\r\n align-items: center;\r\n gap: 10px;\r\n}\r\n.art-ressenti-label::after {\r\n content: '';\r\n flex: 1;\r\n height: 1px;\r\n background: var(--border);\r\n}\r\n.art-ressenti h3 {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.35rem;\r\n font-weight: 700;\r\n color: var(--cream);\r\n margin-bottom: 16px;\r\n}\r\n.art-ressenti p {\r\n font-size: 15px;\r\n color: var(--cream2);\r\n font-weight: 300;\r\n line-height: 1.8;\r\n margin-bottom: 14px;\r\n}\r\n.art-ressenti p:last-child { margin-bottom: 0; }\r\n\r\n\/* \u2500\u2500 RETOUR \u2500\u2500 *\/\r\n.art-footer-cta {\r\n text-align: center;\r\n margin-top: 72px;\r\n padding-top: 48px;\r\n border-top: 1px solid var(--border);\r\n}\r\n.art-footer-cta p {\r\n font-size: 13px;\r\n color: var(--muted);\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n margin-bottom: 20px;\r\n}\r\n.btn-gold-outline {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 8px;\r\n padding: 13px 28px;\r\n border: 1px solid var(--gold);\r\n color: var(--gold);\r\n font-size: 12px;\r\n font-weight: 500;\r\n letter-spacing: 0.14em;\r\n text-transform: uppercase;\r\n text-decoration: none;\r\n border-radius: 2px;\r\n transition: background 0.2s ease, color 0.2s ease, transform 0.2s ease;\r\n}\r\n.btn-gold-outline:hover {\r\n background: var(--gold);\r\n color: var(--dark);\r\n transform: translateY(-2px);\r\n}\r\n.btn-gold-outline svg { width: 14px; height: 14px; stroke: currentColor; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; transition: transform 0.2s; }\r\n.btn-gold-outline:hover svg { transform: translateX(4px); }\r\n\r\n@media (max-width: 640px) {\r\n .art-stats { flex-direction: column; }\r\n .art-stat { border-right: none; border-bottom: 1px solid var(--border); }\r\n .art-stat:last-child { border-bottom: none; }\r\n .art-section-num { font-size: 2rem; }\r\n .mission-card { grid-template-columns: 1fr; }\r\n .mission-icon { display: none; }\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n\r\n<header class=\"art-hero\">\r\n <a href=\"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/experience\/\" class=\"art-back\">\r\n <svg viewBox=\"0 0 24 24\"><polyline points=\"19 12 5 12\"\/><polyline points=\"12 5 5 12 12 19\"\/><\/svg>\r\n Retour aux exp\u00e9riences\r\n <\/a>\r\n\r\n <div class=\"art-meta-top\">\r\n <span class=\"art-tag\">Stage<\/span>\r\n <span class=\"art-date\">2024 \u00b7 Tarbes<\/span>\r\n <\/div>\r\n\r\n <h1 class=\"art-title\">Mon stage chez<br><em>Groupama<\/em><\/h1>\r\n <p class=\"art-subtitle\">Commercial terrain, relation client & gestion CRM au sein d'une agence d'assurance<\/p>\r\n\r\n <div class=\"art-company-badge\">\r\n <div class=\"art-company-logo\">G<\/div>\r\n <div class=\"art-company-info\">\r\n <div class=\"art-company-name\">Groupama<\/div>\r\n <div class=\"art-company-type\">Assurance \u00b7 Agence locale<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/header>\r\n\r\n\r\n<div class=\"art-body\" style=\"padding-bottom: 0;\">\r\n <div class=\"art-stats\">\r\n <div class=\"art-stat\">\r\n <span class=\"art-stat-num\">3<\/span>\r\n <span class=\"art-stat-label\">Missions principales<\/span>\r\n <\/div>\r\n <div class=\"art-stat\">\r\n <span class=\"art-stat-num\">8+<\/span>\r\n <span class=\"art-stat-label\">Comp\u00e9tences acquises<\/span>\r\n <\/div>\r\n <div class=\"art-stat\">\r\n <span class=\"art-stat-num\">100%<\/span>\r\n <span class=\"art-stat-label\">Terrain & immersion<\/span>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<div class=\"art-divider\" style=\"max-width:760px; margin:40px auto;\"><div class=\"art-divider-dot\"><\/div><\/div>\r\n\r\n\r\n<main class=\"art-body\">\r\n\r\n \r\n <p class=\"art-intro\">\r\n Int\u00e9gr\u00e9 au sein de l'agence Groupama, j'ai eu l'opportunit\u00e9 de vivre de l'int\u00e9rieur le quotidien d'un conseiller commercial en assurance. Entre prospection t\u00e9l\u00e9phonique, accueil client et gestion de la base de donn\u00e9es, ce stage m'a confront\u00e9 \u00e0 la r\u00e9alit\u00e9 du m\u00e9tier commercial \u2014 exigeante, rythm\u00e9e et profond\u00e9ment humaine.\r\n <\/p>\r\n\r\n \r\n <div class=\"art-section\" id=\"s1\">\r\n <div class=\"art-section-header\">\r\n <span class=\"art-section-num\">01<\/span>\r\n <div class=\"art-section-title-wrap\">\r\n <span class=\"art-section-tag\">D\u00e9veloppement commercial<\/span>\r\n <h2 class=\"art-section-title\">Prospection & D\u00e9veloppement du portefeuille<\/h2>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"mission-list\">\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.69 12 19.79 19.79 0 0 1 1.61 3.38 2 2 0 0 1 3.58 1h3a2 2 0 0 1 2 1.72c.127.96.361 1.903.7 2.81a2 2 0 0 1-.45 2.11L7.91 8.54a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.907.339 1.85.573 2.81.7A2 2 0 0 1 22 15.92z\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Campagne de phoning<\/div>\r\n <div class=\"mission-desc\">Appels sortants vers des prospects et clients inactifs pour proposer un bilan d'assurance gratuit ou d\u00e9crocher des rendez-vous pour les conseillers commerciaux. Un exercice d'accroche, d'\u00e9coute active et de r\u00e9silience face aux refus.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><polyline points=\"9 11 12 14 22 4\"\/><path d=\"M21 12v7a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h11\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Relance de devis<\/div>\r\n <div class=\"mission-desc\">Prise de contact avec des personnes ayant r\u00e9alis\u00e9 une simulation en ligne ou en agence pour les accompagner vers la conclusion de la vente. L'objectif : transformer l'int\u00e9r\u00eat en engagement, avec les bons arguments au bon moment.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Vente additionnelle<\/div>\r\n <div class=\"mission-desc\">Proposition de garanties compl\u00e9mentaires (protection juridique, assurance scolaire\u2026) lors des contacts clients. Une approche de vente crois\u00e9e qui n\u00e9cessite finesse commerciale et connaissance des produits.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"skills-inline\">\r\n <span class=\"skill-chip\">Accroche t\u00e9l\u00e9phonique<\/span>\r\n <span class=\"skill-chip\">Argumentaire commercial<\/span>\r\n <span class=\"skill-chip\">Traitement des objections<\/span>\r\n <span class=\"skill-chip\">Closing<\/span>\r\n <span class=\"skill-chip\">R\u00e9silience<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"art-section\" id=\"s2\">\r\n <div class=\"art-section-header\">\r\n <span class=\"art-section-num\">02<\/span>\r\n <div class=\"art-section-title-wrap\">\r\n <span class=\"art-section-tag\">Relation client<\/span>\r\n <h2 class=\"art-section-title\">Accueil en Agence & Relation Client<\/h2>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"mission-list\">\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Accueil physique & t\u00e9l\u00e9phonique<\/div>\r\n <div class=\"mission-desc\">R\u00e9ception des clients, \u00e9coute de leur demande, premier diagnostic du besoin (m\u00e9thode SONCAS) et orientation vers le bon interlocuteur. Un poste qui d\u00e9veloppe la posture professionnelle et la capacit\u00e9 d'adaptation instantan\u00e9e.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Gestion des sinistres de premier niveau<\/div>\r\n <div class=\"mission-desc\">Accompagnement du client dans la d\u00e9claration d'un petit sinistre (bris de glace, etc.) : rassurer, expliquer la proc\u00e9dure et s'assurer que le client repart avec une vision claire de la suite. Une mission \u00e0 forte dimension humaine.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M11.049 2.927c.3-.921 1.603-.921 1.902 0l1.519 4.674a1 1 0 0 0 .95.69h4.915c.969 0 1.371 1.24.588 1.81l-3.976 2.888a1 1 0 0 0-.363 1.118l1.518 4.674c.3.922-.755 1.688-1.538 1.118l-3.976-2.888a1 1 0 0 0-1.176 0l-3.976 2.888c-.783.57-1.838-.197-1.538-1.118l1.518-4.674a1 1 0 0 0-.363-1.118l-3.976-2.888c-.784-.57-.38-1.81.588-1.81h4.914a1 1 0 0 0 .951-.69l1.519-4.674z\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Enqu\u00eate de satisfaction<\/div>\r\n <div class=\"mission-desc\">Appels post-sinistre pour \u00e9valuer la satisfaction du client et identifier des axes d'am\u00e9lioration. Une d\u00e9marche qualit\u00e9 qui renforce la fid\u00e9lisation et permet de d\u00e9tecter de nouveaux besoins \u00e0 adresser.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"skills-inline\">\r\n <span class=\"skill-chip\">M\u00e9thode SONCAS<\/span>\r\n <span class=\"skill-chip\">\u00c9coute active<\/span>\r\n <span class=\"skill-chip\">Posture professionnelle<\/span>\r\n <span class=\"skill-chip\">Gestion des litiges<\/span>\r\n <span class=\"skill-chip\">Fid\u00e9lisation<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"art-section\" id=\"s3\">\r\n <div class=\"art-section-header\">\r\n <span class=\"art-section-num\">03<\/span>\r\n <div class=\"art-section-title-wrap\">\r\n <span class=\"art-section-tag\">Data & CRM<\/span>\r\n <h2 class=\"art-section-title\">Gestion de la Base de Donn\u00e9es Client<\/h2>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"mission-list\">\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M21 12c0 1.66-4 3-9 3s-9-1.34-9-3\"\/><path d=\"M3 5v14c0 1.66 4 3 9 3s9-1.34 9-3V5\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Qualification du fichier client<\/div>\r\n <div class=\"mission-desc\">Mise \u00e0 jour des coordonn\u00e9es (t\u00e9l\u00e9phone, email, situation familiale) lors des appels et passages en agence. En assurance, chaque changement de vie (naissance, d\u00e9m\u00e9nagement, mariage) repr\u00e9sente une opportunit\u00e9 commerciale \u00e0 d\u00e9tecter et capter.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><polygon points=\"22 3 2 3 10 12.46 10 19 14 21 14 12.46 22 3\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Ciblage commercial<\/div>\r\n <div class=\"mission-desc\">Extraction de listes de clients selon des crit\u00e8res pr\u00e9cis (ex : clients avec assurance auto mais sans assurance habitation) pour pr\u00e9parer des campagnes promotionnelles cibl\u00e9es. Une introduction concr\u00e8te \u00e0 la logique data-driven du commerce moderne.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"skills-inline\">\r\n <span class=\"skill-chip\">CRM<\/span>\r\n <span class=\"skill-chip\">Qualification de fichiers<\/span>\r\n <span class=\"skill-chip\">Ciblage client<\/span>\r\n <span class=\"skill-chip\">Data commerciale<\/span>\r\n <span class=\"skill-chip\">Rigueur & organisation<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <blockquote class=\"art-quote\" id=\"quote\">\r\n <p>Ce stage m'a appris que la vente n'est pas une question de pression, mais de confiance. Chez Groupama, j'ai compris qu'un bon commercial \u00e9coute avant de parler, et comprend avant de proposer.<\/p>\r\n <cite>Cl\u00e9ment Corneille \u2014 Stagiaire commercial, Groupama 2024<\/cite>\r\n <\/blockquote>\r\n\r\n \r\n <div class=\"art-ressenti\" id=\"ressenti\">\r\n <div class=\"art-ressenti-label\">Mon ressenti<\/div>\r\n <h3>Une immersion qui m'a transform\u00e9<\/h3>\r\n <p>\r\n Arriver dans une agence d'assurance en tant que stagiaire, c'est d'abord d\u00e9construire ses pr\u00e9jug\u00e9s. Je pensais que le monde de l'assurance \u00e9tait froid et administratif \u2014 j'ai d\u00e9couvert un secteur profond\u00e9ment humain, o\u00f9 chaque appel cache une histoire, chaque contrat prot\u00e8ge une famille.\r\n <\/p>\r\n <p>\r\n La prospection t\u00e9l\u00e9phonique a \u00e9t\u00e9, sans conteste, l'exercice le plus formateur. Les premiers jours, d\u00e9crocher le t\u00e9l\u00e9phone et appeler un inconnu pour lui parler d'assurance demandait un vrai d\u00e9passement de soi. Mais avec le temps, j'ai d\u00e9velopp\u00e9 une accroche naturelle, appris \u00e0 g\u00e9rer les refus sans me d\u00e9stabiliser et compris que la r\u00e9gularit\u00e9 prime sur l'intensit\u00e9.\r\n <\/p>\r\n <p>\r\n L'accueil client m'a r\u00e9v\u00e9l\u00e9 l'importance de la posture : un sourire, une reformulation bien plac\u00e9e, la m\u00e9thode SONCAS appliqu\u00e9e dans le vrai \u2014 tout cela fait la diff\u00e9rence entre un client qui repart satisfait et un qui ne reviendra pas. C'est en agence que j'ai vraiment int\u00e9gr\u00e9 ce que signifie \u00eatre commercial.\r\n <\/p>\r\n <p>\r\n Ce stage m'a confirm\u00e9 une conviction : le commerce, c'est avant tout du lien humain. Et c'est exactement ce dans quoi je veux m'\u00e9panouir professionnellement.\r\n <\/p>\r\n <\/div>\r\n\r\n \r\n <div class=\"art-footer-cta\">\r\n <p>Retour \u00e0 mes exp\u00e9riences<\/p>\r\n <a href=\"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/experience\/\"\r\n onclick=\"window.location.href='https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/experience\/'; return false;\"\r\n class=\"btn-gold-outline\">\r\n Voir toutes mes exp\u00e9riences\r\n <svg viewBox=\"0 0 24 24\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg>\r\n <\/a>\r\n <\/div>\r\n\r\n<\/main>\r\n\r\n<script>\r\n\/\/ Scroll reveal\r\nvar obs = new IntersectionObserver(function(entries) {\r\n entries.forEach(function(e) {\r\n if (e.isIntersecting) {\r\n e.target.classList.add('visible');\r\n obs.unobserve(e.target);\r\n }\r\n });\r\n}, { threshold: 0.12 });\r\n\r\ndocument.querySelectorAll('.art-section, .art-quote, .art-ressenti').forEach(function(el) {\r\n obs.observe(el);\r\n});\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Stage Groupama \u2014 Cl\u00e9ment Corneille Retour aux exp\u00e9riences Stage 2024 \u00b7 Tarbes Mon stage chezGroupama Commercial terrain, relation client & gestion CRM au sein d’une agence d’assurance G Groupama Assurance \u00b7 Agence locale 3 Missions principales 8+ Comp\u00e9tences acquises 100% Terrain & immersion Int\u00e9gr\u00e9 au sein de l’agence Groupama, j’ai eu l’opportunit\u00e9 de vivre de l’int\u00e9rieur le quotidien d’un conseiller commercial en assurance. Entre prospection t\u00e9l\u00e9phonique, accueil client et gestion de la base de donn\u00e9es, ce stage m’a confront\u00e9 \u00e0 la r\u00e9alit\u00e9 du m\u00e9tier commercial \u2014 exigeante, rythm\u00e9e et profond\u00e9ment humaine. 01 D\u00e9veloppement commercial Prospection & D\u00e9veloppement du portefeuille Campagne de phoning Appels sortants vers des prospects et clients inactifs pour proposer un bilan d’assurance gratuit ou d\u00e9crocher des rendez-vous pour les conseillers commerciaux. Un exercice d’accroche, d’\u00e9coute active et de r\u00e9silience face aux refus. Relance de devis Prise de contact avec des personnes ayant r\u00e9alis\u00e9 une simulation en ligne ou en agence pour les accompagner vers la conclusion de la vente. L’objectif : transformer l’int\u00e9r\u00eat en engagement, avec les bons arguments au bon moment. Vente additionnelle Proposition de garanties compl\u00e9mentaires (protection juridique, assurance scolaire\u2026) lors des contacts clients. Une approche de vente crois\u00e9e qui n\u00e9cessite finesse commerciale et connaissance des produits. Accroche t\u00e9l\u00e9phonique Argumentaire commercial Traitement des objections Closing R\u00e9silience 02 Relation client Accueil en Agence & Relation Client Accueil physique & t\u00e9l\u00e9phonique R\u00e9ception des clients, \u00e9coute de leur demande, premier diagnostic du besoin (m\u00e9thode SONCAS) et orientation vers le bon interlocuteur. Un poste qui d\u00e9veloppe la posture professionnelle et la capacit\u00e9 d’adaptation instantan\u00e9e. Gestion des sinistres de premier niveau Accompagnement du client dans la d\u00e9claration d’un petit sinistre (bris de glace, etc.) : rassurer, expliquer la proc\u00e9dure et s’assurer que le client repart avec une vision claire de la suite. Une mission \u00e0 forte dimension humaine. Enqu\u00eate de satisfaction Appels post-sinistre pour \u00e9valuer la satisfaction du client et identifier des axes d’am\u00e9lioration. Une d\u00e9marche qualit\u00e9 qui renforce la fid\u00e9lisation et permet de d\u00e9tecter de nouveaux besoins \u00e0 adresser. M\u00e9thode SONCAS \u00c9coute active Posture professionnelle Gestion des litiges Fid\u00e9lisation 03 Data & CRM Gestion de la Base de Donn\u00e9es Client Qualification du fichier client Mise \u00e0 jour des coordonn\u00e9es (t\u00e9l\u00e9phone, email, situation familiale) lors des appels et passages en agence. En assurance, chaque changement de vie (naissance, d\u00e9m\u00e9nagement, mariage) repr\u00e9sente une opportunit\u00e9 commerciale \u00e0 d\u00e9tecter et capter. Ciblage commercial Extraction de listes de clients selon des crit\u00e8res pr\u00e9cis (ex : clients avec assurance auto mais sans assurance habitation) pour pr\u00e9parer des campagnes promotionnelles cibl\u00e9es. Une introduction concr\u00e8te \u00e0 la logique data-driven du commerce moderne. CRM Qualification de fichiers Ciblage client Data commerciale Rigueur & organisation Ce stage m’a appris que la vente n’est pas une question de pression, mais de confiance. Chez Groupama, j’ai compris qu’un bon commercial \u00e9coute avant de parler, et comprend avant de proposer. Cl\u00e9ment Corneille \u2014 Stagiaire commercial, Groupama 2024 Mon ressenti Une immersion qui m’a transform\u00e9 Arriver dans une agence d’assurance en tant que stagiaire, c’est d’abord d\u00e9construire ses pr\u00e9jug\u00e9s. Je pensais que le monde de l’assurance \u00e9tait froid et administratif \u2014 j’ai d\u00e9couvert un secteur profond\u00e9ment humain, o\u00f9 chaque appel cache une histoire, chaque contrat prot\u00e8ge une famille. La prospection t\u00e9l\u00e9phonique a \u00e9t\u00e9, sans conteste, l’exercice le plus formateur. Les premiers jours, d\u00e9crocher le t\u00e9l\u00e9phone et appeler un inconnu pour lui parler d’assurance demandait un vrai d\u00e9passement de soi. Mais avec le temps, j’ai d\u00e9velopp\u00e9 une accroche naturelle, appris \u00e0 g\u00e9rer les refus sans me d\u00e9stabiliser et compris que la r\u00e9gularit\u00e9 prime sur l’intensit\u00e9. L’accueil client m’a r\u00e9v\u00e9l\u00e9 l’importance de la posture : un sourire, une reformulation bien plac\u00e9e, la m\u00e9thode SONCAS appliqu\u00e9e dans le vrai \u2014 tout cela fait la diff\u00e9rence entre un client qui repart satisfait et un qui ne reviendra pas. C’est en agence que j’ai vraiment int\u00e9gr\u00e9 ce que signifie \u00eatre commercial. Ce stage m’a confirm\u00e9 une conviction : le commerce, c’est avant tout du lien humain. Et c’est exactement ce dans quoi je veux m’\u00e9panouir professionnellement. Retour \u00e0 mes exp\u00e9riences Voir toutes mes exp\u00e9riences<\/p>\n","protected":false},"author":1,"featured_media":397,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-392","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stage"],"_links":{"self":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts\/392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/comments?post=392"}],"version-history":[{"count":19,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts\/392\/revisions"}],"predecessor-version":[{"id":414,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts\/392\/revisions\/414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/media\/397"}],"wp:attachment":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/media?parent=392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/categories?post=392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/tags?post=392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nStage Groupama \u2014 Cl\u00e9ment Corneille<\/title>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,700;1,400;1,700&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }\r\n\r\n:root {\r\n --dark: #121009;\r\n --dark2: #1a1710;\r\n --dark3: #222018;\r\n --cream: #F2EDE2;\r\n --cream2: #c8c2b4;\r\n --gold: #C9A96E;\r\n --gold2: #E8C98A;\r\n --muted: #7A7267;\r\n --border: rgba(201,169,110,0.15);\r\n}\r\n\r\nhtml { scroll-behavior: smooth; }\r\n\r\nbody {\r\n font-family: 'DM Sans', sans-serif;\r\n background: var(--dark);\r\n color: var(--cream);\r\n line-height: 1.7;\r\n}\r\n\r\n\/* \u2500\u2500 HEADER ARTICLE \u2500\u2500 *\/\r\n.art-hero {\r\n position: relative;\r\n padding: 100px 24px 80px;\r\n text-align: center;\r\n overflow: hidden;\r\n}\r\n.art-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n background: radial-gradient(ellipse 70% 60% at 50% 0%, rgba(201,169,110,0.07) 0%, transparent 70%);\r\n pointer-events: none;\r\n}\r\n\r\n.art-back {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 8px;\r\n font-size: 12px;\r\n letter-spacing: 0.16em;\r\n text-transform: uppercase;\r\n color: var(--muted);\r\n text-decoration: none;\r\n margin-bottom: 48px;\r\n transition: color 0.2s;\r\n}\r\n.art-back:hover { color: var(--gold); }\r\n.art-back svg { width: 14px; height: 14px; stroke: currentColor; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }\r\n\r\n.art-meta-top {\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n gap: 20px;\r\n margin-bottom: 28px;\r\n}\r\n.art-tag {\r\n display: inline-block;\r\n font-size: 10px;\r\n font-weight: 500;\r\n letter-spacing: 0.2em;\r\n text-transform: uppercase;\r\n padding: 5px 14px;\r\n border: 1px solid var(--gold);\r\n color: var(--gold);\r\n border-radius: 2px;\r\n}\r\n.art-date {\r\n font-size: 12px;\r\n color: var(--muted);\r\n letter-spacing: 0.1em;\r\n}\r\n\r\n.art-title {\r\n font-family: 'Playfair Display', serif;\r\n font-size: clamp(2.4rem, 6vw, 4.5rem);\r\n font-weight: 700;\r\n line-height: 1.1;\r\n color: var(--cream);\r\n max-width: 800px;\r\n margin: 0 auto 16px;\r\n}\r\n.art-title em {\r\n font-style: italic;\r\n color: var(--gold);\r\n}\r\n\r\n.art-subtitle {\r\n font-size: 16px;\r\n color: var(--muted);\r\n font-weight: 300;\r\n max-width: 520px;\r\n margin: 0 auto 48px;\r\n letter-spacing: 0.02em;\r\n}\r\n\r\n\/* Logo Groupama stylis\u00e9 *\/\r\n.art-company-badge {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 12px;\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 40px;\r\n padding: 10px 20px 10px 12px;\r\n margin-bottom: 0;\r\n}\r\n.art-company-logo {\r\n width: 36px; height: 36px;\r\n background: #00883A;\r\n border-radius: 50%;\r\n display: flex; align-items: center; justify-content: center;\r\n font-family: 'Playfair Display', serif;\r\n font-weight: 700;\r\n font-size: 14px;\r\n color: #fff;\r\n flex-shrink: 0;\r\n}\r\n.art-company-info { text-align: left; }\r\n.art-company-name { font-size: 13px; font-weight: 500; color: var(--cream); }\r\n.art-company-type { font-size: 11px; color: var(--muted); letter-spacing: 0.06em; }\r\n\r\n\/* Ligne de s\u00e9paration dor\u00e9e *\/\r\n.art-divider {\r\n display: flex;\r\n align-items: center;\r\n gap: 16px;\r\n max-width: 760px;\r\n margin: 56px auto;\r\n}\r\n.art-divider::before,\r\n.art-divider::after {\r\n content: '';\r\n flex: 1;\r\n height: 1px;\r\n background: var(--border);\r\n}\r\n.art-divider-dot {\r\n width: 6px; height: 6px;\r\n border-radius: 50%;\r\n background: var(--gold);\r\n flex-shrink: 0;\r\n}\r\n\r\n\/* \u2500\u2500 STATS BAND \u2500\u2500 *\/\r\n.art-stats {\r\n display: flex;\r\n justify-content: center;\r\n gap: 0;\r\n max-width: 700px;\r\n margin: 0 auto 80px;\r\n border: 1px solid var(--border);\r\n border-radius: 8px;\r\n overflow: hidden;\r\n}\r\n.art-stat {\r\n flex: 1;\r\n padding: 24px 20px;\r\n text-align: center;\r\n border-right: 1px solid var(--border);\r\n}\r\n.art-stat:last-child { border-right: none; }\r\n.art-stat-num {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 2rem;\r\n font-weight: 700;\r\n color: var(--gold);\r\n display: block;\r\n line-height: 1;\r\n}\r\n.art-stat-label {\r\n font-size: 11px;\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n color: var(--muted);\r\n margin-top: 6px;\r\n display: block;\r\n}\r\n\r\n\/* \u2500\u2500 CONTENU \u2500\u2500 *\/\r\n.art-body {\r\n max-width: 760px;\r\n margin: 0 auto;\r\n padding: 0 24px 100px;\r\n}\r\n\r\n\/* Intro \/ chapeau *\/\r\n.art-intro {\r\n font-size: 18px;\r\n color: var(--cream2);\r\n font-weight: 300;\r\n line-height: 1.8;\r\n margin-bottom: 56px;\r\n padding-left: 20px;\r\n border-left: 2px solid var(--gold);\r\n}\r\n\r\n\/* Sections missions *\/\r\n.art-section {\r\n margin-bottom: 64px;\r\n opacity: 0;\r\n transform: translateY(24px);\r\n transition: opacity 0.6s ease, transform 0.6s ease;\r\n}\r\n.art-section.visible {\r\n opacity: 1;\r\n transform: translateY(0);\r\n}\r\n\r\n.art-section-header {\r\n display: flex;\r\n align-items: flex-start;\r\n gap: 16px;\r\n margin-bottom: 28px;\r\n}\r\n.art-section-num {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 3rem;\r\n font-weight: 700;\r\n color: var(--border);\r\n line-height: 1;\r\n flex-shrink: 0;\r\n margin-top: -6px;\r\n}\r\n.art-section-title-wrap {}\r\n.art-section-tag {\r\n font-size: 10px;\r\n letter-spacing: 0.2em;\r\n text-transform: uppercase;\r\n color: var(--gold);\r\n margin-bottom: 6px;\r\n display: block;\r\n}\r\n.art-section-title {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.5rem;\r\n font-weight: 700;\r\n color: var(--cream);\r\n line-height: 1.2;\r\n}\r\n\r\n\/* Cartes missions *\/\r\n.mission-list {\r\n display: flex;\r\n flex-direction: column;\r\n gap: 14px;\r\n}\r\n.mission-card {\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 8px;\r\n padding: 20px 22px;\r\n display: grid;\r\n grid-template-columns: 28px 1fr;\r\n gap: 14px;\r\n align-items: start;\r\n transition: border-color 0.25s ease, transform 0.25s ease;\r\n}\r\n.mission-card:hover {\r\n border-color: rgba(201,169,110,0.4);\r\n transform: translateX(4px);\r\n}\r\n.mission-icon {\r\n width: 28px; height: 28px;\r\n background: rgba(201,169,110,0.1);\r\n border-radius: 6px;\r\n display: flex; align-items: center; justify-content: center;\r\n flex-shrink: 0;\r\n margin-top: 1px;\r\n}\r\n.mission-icon svg {\r\n width: 14px; height: 14px;\r\n stroke: var(--gold); fill: none;\r\n stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round;\r\n}\r\n.mission-title {\r\n font-size: 14px;\r\n font-weight: 500;\r\n color: var(--cream);\r\n margin-bottom: 5px;\r\n}\r\n.mission-desc {\r\n font-size: 13px;\r\n color: var(--muted);\r\n line-height: 1.6;\r\n font-weight: 300;\r\n}\r\n\r\n\/* Comp\u00e9tences d\u00e9velopp\u00e9es *\/\r\n.skills-inline {\r\n display: flex;\r\n flex-wrap: wrap;\r\n gap: 8px;\r\n margin-top: 20px;\r\n}\r\n.skill-chip {\r\n font-size: 11px;\r\n letter-spacing: 0.08em;\r\n padding: 5px 12px;\r\n border-radius: 20px;\r\n border: 1px solid var(--border);\r\n color: var(--muted);\r\n background: transparent;\r\n transition: border-color 0.2s, color 0.2s;\r\n}\r\n.skill-chip:hover { border-color: var(--gold); color: var(--gold); }\r\n\r\n\/* \u2500\u2500 CITATION RESSENTI \u2500\u2500 *\/\r\n.art-quote {\r\n position: relative;\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 10px;\r\n padding: 36px 36px 36px 52px;\r\n margin: 56px 0;\r\n opacity: 0;\r\n transform: translateY(24px);\r\n transition: opacity 0.6s ease, transform 0.6s ease;\r\n}\r\n.art-quote.visible { opacity: 1; transform: translateY(0); }\r\n.art-quote::before {\r\n content: '\"';\r\n position: absolute;\r\n top: 12px; left: 24px;\r\n font-family: 'Playfair Display', serif;\r\n font-size: 4rem;\r\n color: var(--gold);\r\n line-height: 1;\r\n opacity: 0.6;\r\n}\r\n.art-quote p {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.15rem;\r\n font-style: italic;\r\n color: var(--cream2);\r\n line-height: 1.75;\r\n margin-bottom: 16px;\r\n}\r\n.art-quote cite {\r\n font-size: 12px;\r\n letter-spacing: 0.12em;\r\n text-transform: uppercase;\r\n color: var(--gold);\r\n font-style: normal;\r\n}\r\n\r\n\/* \u2500\u2500 RESSENTI \u2500\u2500 *\/\r\n.art-ressenti {\r\n background: var(--dark2);\r\n border: 1px solid var(--border);\r\n border-radius: 10px;\r\n padding: 36px;\r\n margin-top: 56px;\r\n opacity: 0;\r\n transform: translateY(24px);\r\n transition: opacity 0.6s ease 0.1s, transform 0.6s ease 0.1s;\r\n}\r\n.art-ressenti.visible { opacity: 1; transform: translateY(0); }\r\n.art-ressenti-label {\r\n font-size: 10px;\r\n letter-spacing: 0.22em;\r\n text-transform: uppercase;\r\n color: var(--gold);\r\n margin-bottom: 16px;\r\n display: flex;\r\n align-items: center;\r\n gap: 10px;\r\n}\r\n.art-ressenti-label::after {\r\n content: '';\r\n flex: 1;\r\n height: 1px;\r\n background: var(--border);\r\n}\r\n.art-ressenti h3 {\r\n font-family: 'Playfair Display', serif;\r\n font-size: 1.35rem;\r\n font-weight: 700;\r\n color: var(--cream);\r\n margin-bottom: 16px;\r\n}\r\n.art-ressenti p {\r\n font-size: 15px;\r\n color: var(--cream2);\r\n font-weight: 300;\r\n line-height: 1.8;\r\n margin-bottom: 14px;\r\n}\r\n.art-ressenti p:last-child { margin-bottom: 0; }\r\n\r\n\/* \u2500\u2500 RETOUR \u2500\u2500 *\/\r\n.art-footer-cta {\r\n text-align: center;\r\n margin-top: 72px;\r\n padding-top: 48px;\r\n border-top: 1px solid var(--border);\r\n}\r\n.art-footer-cta p {\r\n font-size: 13px;\r\n color: var(--muted);\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n margin-bottom: 20px;\r\n}\r\n.btn-gold-outline {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 8px;\r\n padding: 13px 28px;\r\n border: 1px solid var(--gold);\r\n color: var(--gold);\r\n font-size: 12px;\r\n font-weight: 500;\r\n letter-spacing: 0.14em;\r\n text-transform: uppercase;\r\n text-decoration: none;\r\n border-radius: 2px;\r\n transition: background 0.2s ease, color 0.2s ease, transform 0.2s ease;\r\n}\r\n.btn-gold-outline:hover {\r\n background: var(--gold);\r\n color: var(--dark);\r\n transform: translateY(-2px);\r\n}\r\n.btn-gold-outline svg { width: 14px; height: 14px; stroke: currentColor; fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; transition: transform 0.2s; }\r\n.btn-gold-outline:hover svg { transform: translateX(4px); }\r\n\r\n@media (max-width: 640px) {\r\n .art-stats { flex-direction: column; }\r\n .art-stat { border-right: none; border-bottom: 1px solid var(--border); }\r\n .art-stat:last-child { border-bottom: none; }\r\n .art-section-num { font-size: 2rem; }\r\n .mission-card { grid-template-columns: 1fr; }\r\n .mission-icon { display: none; }\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n\r\n<header class=\"art-hero\">\r\n <a href=\"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/experience\/\" class=\"art-back\">\r\n <svg viewBox=\"0 0 24 24\"><polyline points=\"19 12 5 12\"\/><polyline points=\"12 5 5 12 12 19\"\/><\/svg>\r\n Retour aux exp\u00e9riences\r\n <\/a>\r\n\r\n <div class=\"art-meta-top\">\r\n <span class=\"art-tag\">Stage<\/span>\r\n <span class=\"art-date\">2024 \u00b7 Tarbes<\/span>\r\n <\/div>\r\n\r\n <h1 class=\"art-title\">Mon stage chez<br><em>Groupama<\/em><\/h1>\r\n <p class=\"art-subtitle\">Commercial terrain, relation client & gestion CRM au sein d'une agence d'assurance<\/p>\r\n\r\n <div class=\"art-company-badge\">\r\n <div class=\"art-company-logo\">G<\/div>\r\n <div class=\"art-company-info\">\r\n <div class=\"art-company-name\">Groupama<\/div>\r\n <div class=\"art-company-type\">Assurance \u00b7 Agence locale<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/header>\r\n\r\n\r\n<div class=\"art-body\" style=\"padding-bottom: 0;\">\r\n <div class=\"art-stats\">\r\n <div class=\"art-stat\">\r\n <span class=\"art-stat-num\">3<\/span>\r\n <span class=\"art-stat-label\">Missions principales<\/span>\r\n <\/div>\r\n <div class=\"art-stat\">\r\n <span class=\"art-stat-num\">8+<\/span>\r\n <span class=\"art-stat-label\">Comp\u00e9tences acquises<\/span>\r\n <\/div>\r\n <div class=\"art-stat\">\r\n <span class=\"art-stat-num\">100%<\/span>\r\n <span class=\"art-stat-label\">Terrain & immersion<\/span>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<div class=\"art-divider\" style=\"max-width:760px; margin:40px auto;\"><div class=\"art-divider-dot\"><\/div><\/div>\r\n\r\n\r\n<main class=\"art-body\">\r\n\r\n \r\n <p class=\"art-intro\">\r\n Int\u00e9gr\u00e9 au sein de l'agence Groupama, j'ai eu l'opportunit\u00e9 de vivre de l'int\u00e9rieur le quotidien d'un conseiller commercial en assurance. Entre prospection t\u00e9l\u00e9phonique, accueil client et gestion de la base de donn\u00e9es, ce stage m'a confront\u00e9 \u00e0 la r\u00e9alit\u00e9 du m\u00e9tier commercial \u2014 exigeante, rythm\u00e9e et profond\u00e9ment humaine.\r\n <\/p>\r\n\r\n \r\n <div class=\"art-section\" id=\"s1\">\r\n <div class=\"art-section-header\">\r\n <span class=\"art-section-num\">01<\/span>\r\n <div class=\"art-section-title-wrap\">\r\n <span class=\"art-section-tag\">D\u00e9veloppement commercial<\/span>\r\n <h2 class=\"art-section-title\">Prospection & D\u00e9veloppement du portefeuille<\/h2>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"mission-list\">\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.69 12 19.79 19.79 0 0 1 1.61 3.38 2 2 0 0 1 3.58 1h3a2 2 0 0 1 2 1.72c.127.96.361 1.903.7 2.81a2 2 0 0 1-.45 2.11L7.91 8.54a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.907.339 1.85.573 2.81.7A2 2 0 0 1 22 15.92z\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Campagne de phoning<\/div>\r\n <div class=\"mission-desc\">Appels sortants vers des prospects et clients inactifs pour proposer un bilan d'assurance gratuit ou d\u00e9crocher des rendez-vous pour les conseillers commerciaux. Un exercice d'accroche, d'\u00e9coute active et de r\u00e9silience face aux refus.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><polyline points=\"9 11 12 14 22 4\"\/><path d=\"M21 12v7a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h11\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Relance de devis<\/div>\r\n <div class=\"mission-desc\">Prise de contact avec des personnes ayant r\u00e9alis\u00e9 une simulation en ligne ou en agence pour les accompagner vers la conclusion de la vente. L'objectif : transformer l'int\u00e9r\u00eat en engagement, avec les bons arguments au bon moment.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Vente additionnelle<\/div>\r\n <div class=\"mission-desc\">Proposition de garanties compl\u00e9mentaires (protection juridique, assurance scolaire\u2026) lors des contacts clients. Une approche de vente crois\u00e9e qui n\u00e9cessite finesse commerciale et connaissance des produits.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"skills-inline\">\r\n <span class=\"skill-chip\">Accroche t\u00e9l\u00e9phonique<\/span>\r\n <span class=\"skill-chip\">Argumentaire commercial<\/span>\r\n <span class=\"skill-chip\">Traitement des objections<\/span>\r\n <span class=\"skill-chip\">Closing<\/span>\r\n <span class=\"skill-chip\">R\u00e9silience<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"art-section\" id=\"s2\">\r\n <div class=\"art-section-header\">\r\n <span class=\"art-section-num\">02<\/span>\r\n <div class=\"art-section-title-wrap\">\r\n <span class=\"art-section-tag\">Relation client<\/span>\r\n <h2 class=\"art-section-title\">Accueil en Agence & Relation Client<\/h2>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"mission-list\">\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Accueil physique & t\u00e9l\u00e9phonique<\/div>\r\n <div class=\"mission-desc\">R\u00e9ception des clients, \u00e9coute de leur demande, premier diagnostic du besoin (m\u00e9thode SONCAS) et orientation vers le bon interlocuteur. Un poste qui d\u00e9veloppe la posture professionnelle et la capacit\u00e9 d'adaptation instantan\u00e9e.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Gestion des sinistres de premier niveau<\/div>\r\n <div class=\"mission-desc\">Accompagnement du client dans la d\u00e9claration d'un petit sinistre (bris de glace, etc.) : rassurer, expliquer la proc\u00e9dure et s'assurer que le client repart avec une vision claire de la suite. Une mission \u00e0 forte dimension humaine.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M11.049 2.927c.3-.921 1.603-.921 1.902 0l1.519 4.674a1 1 0 0 0 .95.69h4.915c.969 0 1.371 1.24.588 1.81l-3.976 2.888a1 1 0 0 0-.363 1.118l1.518 4.674c.3.922-.755 1.688-1.538 1.118l-3.976-2.888a1 1 0 0 0-1.176 0l-3.976 2.888c-.783.57-1.838-.197-1.538-1.118l1.518-4.674a1 1 0 0 0-.363-1.118l-3.976-2.888c-.784-.57-.38-1.81.588-1.81h4.914a1 1 0 0 0 .951-.69l1.519-4.674z\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Enqu\u00eate de satisfaction<\/div>\r\n <div class=\"mission-desc\">Appels post-sinistre pour \u00e9valuer la satisfaction du client et identifier des axes d'am\u00e9lioration. Une d\u00e9marche qualit\u00e9 qui renforce la fid\u00e9lisation et permet de d\u00e9tecter de nouveaux besoins \u00e0 adresser.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"skills-inline\">\r\n <span class=\"skill-chip\">M\u00e9thode SONCAS<\/span>\r\n <span class=\"skill-chip\">\u00c9coute active<\/span>\r\n <span class=\"skill-chip\">Posture professionnelle<\/span>\r\n <span class=\"skill-chip\">Gestion des litiges<\/span>\r\n <span class=\"skill-chip\">Fid\u00e9lisation<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"art-section\" id=\"s3\">\r\n <div class=\"art-section-header\">\r\n <span class=\"art-section-num\">03<\/span>\r\n <div class=\"art-section-title-wrap\">\r\n <span class=\"art-section-tag\">Data & CRM<\/span>\r\n <h2 class=\"art-section-title\">Gestion de la Base de Donn\u00e9es Client<\/h2>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"mission-list\">\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M21 12c0 1.66-4 3-9 3s-9-1.34-9-3\"\/><path d=\"M3 5v14c0 1.66 4 3 9 3s9-1.34 9-3V5\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Qualification du fichier client<\/div>\r\n <div class=\"mission-desc\">Mise \u00e0 jour des coordonn\u00e9es (t\u00e9l\u00e9phone, email, situation familiale) lors des appels et passages en agence. En assurance, chaque changement de vie (naissance, d\u00e9m\u00e9nagement, mariage) repr\u00e9sente une opportunit\u00e9 commerciale \u00e0 d\u00e9tecter et capter.<\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"mission-card\">\r\n <div class=\"mission-icon\">\r\n <svg viewBox=\"0 0 24 24\"><polygon points=\"22 3 2 3 10 12.46 10 19 14 21 14 12.46 22 3\"\/><\/svg>\r\n <\/div>\r\n <div>\r\n <div class=\"mission-title\">Ciblage commercial<\/div>\r\n <div class=\"mission-desc\">Extraction de listes de clients selon des crit\u00e8res pr\u00e9cis (ex : clients avec assurance auto mais sans assurance habitation) pour pr\u00e9parer des campagnes promotionnelles cibl\u00e9es. Une introduction concr\u00e8te \u00e0 la logique data-driven du commerce moderne.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"skills-inline\">\r\n <span class=\"skill-chip\">CRM<\/span>\r\n <span class=\"skill-chip\">Qualification de fichiers<\/span>\r\n <span class=\"skill-chip\">Ciblage client<\/span>\r\n <span class=\"skill-chip\">Data commerciale<\/span>\r\n <span class=\"skill-chip\">Rigueur & organisation<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <blockquote class=\"art-quote\" id=\"quote\">\r\n <p>Ce stage m'a appris que la vente n'est pas une question de pression, mais de confiance. Chez Groupama, j'ai compris qu'un bon commercial \u00e9coute avant de parler, et comprend avant de proposer.<\/p>\r\n <cite>Cl\u00e9ment Corneille \u2014 Stagiaire commercial, Groupama 2024<\/cite>\r\n <\/blockquote>\r\n\r\n \r\n <div class=\"art-ressenti\" id=\"ressenti\">\r\n <div class=\"art-ressenti-label\">Mon ressenti<\/div>\r\n <h3>Une immersion qui m'a transform\u00e9<\/h3>\r\n <p>\r\n Arriver dans une agence d'assurance en tant que stagiaire, c'est d'abord d\u00e9construire ses pr\u00e9jug\u00e9s. Je pensais que le monde de l'assurance \u00e9tait froid et administratif \u2014 j'ai d\u00e9couvert un secteur profond\u00e9ment humain, o\u00f9 chaque appel cache une histoire, chaque contrat prot\u00e8ge une famille.\r\n <\/p>\r\n <p>\r\n La prospection t\u00e9l\u00e9phonique a \u00e9t\u00e9, sans conteste, l'exercice le plus formateur. Les premiers jours, d\u00e9crocher le t\u00e9l\u00e9phone et appeler un inconnu pour lui parler d'assurance demandait un vrai d\u00e9passement de soi. Mais avec le temps, j'ai d\u00e9velopp\u00e9 une accroche naturelle, appris \u00e0 g\u00e9rer les refus sans me d\u00e9stabiliser et compris que la r\u00e9gularit\u00e9 prime sur l'intensit\u00e9.\r\n <\/p>\r\n <p>\r\n L'accueil client m'a r\u00e9v\u00e9l\u00e9 l'importance de la posture : un sourire, une reformulation bien plac\u00e9e, la m\u00e9thode SONCAS appliqu\u00e9e dans le vrai \u2014 tout cela fait la diff\u00e9rence entre un client qui repart satisfait et un qui ne reviendra pas. C'est en agence que j'ai vraiment int\u00e9gr\u00e9 ce que signifie \u00eatre commercial.\r\n <\/p>\r\n <p>\r\n Ce stage m'a confirm\u00e9 une conviction : le commerce, c'est avant tout du lien humain. Et c'est exactement ce dans quoi je veux m'\u00e9panouir professionnellement.\r\n <\/p>\r\n <\/div>\r\n\r\n \r\n <div class=\"art-footer-cta\">\r\n <p>Retour \u00e0 mes exp\u00e9riences<\/p>\r\n <a href=\"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/experience\/\"\r\n onclick=\"window.location.href='https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/experience\/'; return false;\"\r\n class=\"btn-gold-outline\">\r\n Voir toutes mes exp\u00e9riences\r\n <svg viewBox=\"0 0 24 24\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg>\r\n <\/a>\r\n <\/div>\r\n\r\n<\/main>\r\n\r\n<script>\r\n\/\/ Scroll reveal\r\nvar obs = new IntersectionObserver(function(entries) {\r\n entries.forEach(function(e) {\r\n if (e.isIntersecting) {\r\n e.target.classList.add('visible');\r\n obs.unobserve(e.target);\r\n }\r\n });\r\n}, { threshold: 0.12 });\r\n\r\ndocument.querySelectorAll('.art-section, .art-quote, .art-ressenti').forEach(function(el) {\r\n obs.observe(el);\r\n});\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Stage Groupama \u2014 Cl\u00e9ment Corneille Retour aux exp\u00e9riences Stage 2024 \u00b7 Tarbes Mon stage chezGroupama Commercial terrain, relation client & gestion CRM au sein d’une agence d’assurance G Groupama Assurance \u00b7 Agence locale 3 Missions principales 8+ Comp\u00e9tences acquises 100% Terrain & immersion Int\u00e9gr\u00e9 au sein de l’agence Groupama, j’ai eu l’opportunit\u00e9 de vivre de l’int\u00e9rieur le quotidien d’un conseiller commercial en assurance. Entre prospection t\u00e9l\u00e9phonique, accueil client et gestion de la base de donn\u00e9es, ce stage m’a confront\u00e9 \u00e0 la r\u00e9alit\u00e9 du m\u00e9tier commercial \u2014 exigeante, rythm\u00e9e et profond\u00e9ment humaine. 01 D\u00e9veloppement commercial Prospection & D\u00e9veloppement du portefeuille Campagne de phoning Appels sortants vers des prospects et clients inactifs pour proposer un bilan d’assurance gratuit ou d\u00e9crocher des rendez-vous pour les conseillers commerciaux. Un exercice d’accroche, d’\u00e9coute active et de r\u00e9silience face aux refus. Relance de devis Prise de contact avec des personnes ayant r\u00e9alis\u00e9 une simulation en ligne ou en agence pour les accompagner vers la conclusion de la vente. L’objectif : transformer l’int\u00e9r\u00eat en engagement, avec les bons arguments au bon moment. Vente additionnelle Proposition de garanties compl\u00e9mentaires (protection juridique, assurance scolaire\u2026) lors des contacts clients. Une approche de vente crois\u00e9e qui n\u00e9cessite finesse commerciale et connaissance des produits. Accroche t\u00e9l\u00e9phonique Argumentaire commercial Traitement des objections Closing R\u00e9silience 02 Relation client Accueil en Agence & Relation Client Accueil physique & t\u00e9l\u00e9phonique R\u00e9ception des clients, \u00e9coute de leur demande, premier diagnostic du besoin (m\u00e9thode SONCAS) et orientation vers le bon interlocuteur. Un poste qui d\u00e9veloppe la posture professionnelle et la capacit\u00e9 d’adaptation instantan\u00e9e. Gestion des sinistres de premier niveau Accompagnement du client dans la d\u00e9claration d’un petit sinistre (bris de glace, etc.) : rassurer, expliquer la proc\u00e9dure et s’assurer que le client repart avec une vision claire de la suite. Une mission \u00e0 forte dimension humaine. Enqu\u00eate de satisfaction Appels post-sinistre pour \u00e9valuer la satisfaction du client et identifier des axes d’am\u00e9lioration. Une d\u00e9marche qualit\u00e9 qui renforce la fid\u00e9lisation et permet de d\u00e9tecter de nouveaux besoins \u00e0 adresser. M\u00e9thode SONCAS \u00c9coute active Posture professionnelle Gestion des litiges Fid\u00e9lisation 03 Data & CRM Gestion de la Base de Donn\u00e9es Client Qualification du fichier client Mise \u00e0 jour des coordonn\u00e9es (t\u00e9l\u00e9phone, email, situation familiale) lors des appels et passages en agence. En assurance, chaque changement de vie (naissance, d\u00e9m\u00e9nagement, mariage) repr\u00e9sente une opportunit\u00e9 commerciale \u00e0 d\u00e9tecter et capter. Ciblage commercial Extraction de listes de clients selon des crit\u00e8res pr\u00e9cis (ex : clients avec assurance auto mais sans assurance habitation) pour pr\u00e9parer des campagnes promotionnelles cibl\u00e9es. Une introduction concr\u00e8te \u00e0 la logique data-driven du commerce moderne. CRM Qualification de fichiers Ciblage client Data commerciale Rigueur & organisation Ce stage m’a appris que la vente n’est pas une question de pression, mais de confiance. Chez Groupama, j’ai compris qu’un bon commercial \u00e9coute avant de parler, et comprend avant de proposer. Cl\u00e9ment Corneille \u2014 Stagiaire commercial, Groupama 2024 Mon ressenti Une immersion qui m’a transform\u00e9 Arriver dans une agence d’assurance en tant que stagiaire, c’est d’abord d\u00e9construire ses pr\u00e9jug\u00e9s. Je pensais que le monde de l’assurance \u00e9tait froid et administratif \u2014 j’ai d\u00e9couvert un secteur profond\u00e9ment humain, o\u00f9 chaque appel cache une histoire, chaque contrat prot\u00e8ge une famille. La prospection t\u00e9l\u00e9phonique a \u00e9t\u00e9, sans conteste, l’exercice le plus formateur. Les premiers jours, d\u00e9crocher le t\u00e9l\u00e9phone et appeler un inconnu pour lui parler d’assurance demandait un vrai d\u00e9passement de soi. Mais avec le temps, j’ai d\u00e9velopp\u00e9 une accroche naturelle, appris \u00e0 g\u00e9rer les refus sans me d\u00e9stabiliser et compris que la r\u00e9gularit\u00e9 prime sur l’intensit\u00e9. L’accueil client m’a r\u00e9v\u00e9l\u00e9 l’importance de la posture : un sourire, une reformulation bien plac\u00e9e, la m\u00e9thode SONCAS appliqu\u00e9e dans le vrai \u2014 tout cela fait la diff\u00e9rence entre un client qui repart satisfait et un qui ne reviendra pas. C’est en agence que j’ai vraiment int\u00e9gr\u00e9 ce que signifie \u00eatre commercial. Ce stage m’a confirm\u00e9 une conviction : le commerce, c’est avant tout du lien humain. Et c’est exactement ce dans quoi je veux m’\u00e9panouir professionnellement. Retour \u00e0 mes exp\u00e9riences Voir toutes mes exp\u00e9riences<\/p>\n","protected":false},"author":1,"featured_media":397,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-392","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stage"],"_links":{"self":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts\/392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/comments?post=392"}],"version-history":[{"count":19,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts\/392\/revisions"}],"predecessor-version":[{"id":414,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/posts\/392\/revisions\/414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/media\/397"}],"wp:attachment":[{"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/media?parent=392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/categories?post=392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techdeco-tarbes.fr\/2025\/CORNEILLE\/wp-json\/wp\/v2\/tags?post=392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}